Evergo Furniture Co., Ltd.

QA/QC Introduction

Our factory features a customized quality control system, subject to the requirements of the ISO9001 standard. We have made quality booklet, procedure documents and coordinating production guide documents. We have clearly specified the whole quality control procedures, its order and relationship, measures and standard, supervision, measurement, ways of analysis, the responsibility and rights limit of related divisions. We apply the way of procedure to set up and carry out quality control system, and improve its effectiveness. In an effort to meet our clients' demand, and add to their satisfaction, below is the illustration of the way of procedure of our quality control system:

1. Aims on quality
(1) One time pass rate ≥98% (Department Responsibility: Quality Control Department)
(2) Accurate delivery rate ≥98% (Department Responsibility: Sales Department)
(3) Client's satisfaction rate ≥85 points (Department Responsibility: Sales Department)
2. Quality standard of each department
(1) Standard of production department
Production complete on time rate ≥99%
Equipment sound rate ≥98%
Equipment upkeep plan reached rate≥98%
Qualify rate of semi-finished products ≥98%
(2) Quality standard of Technique Department
Accuracy rate of technical data reach 100%
Sample and new product design finished on time rate≥98%
(3) Standard of Quality Department
Monthly wrong-cut and miss-cut not more than 1%
Monthly client's report on quality no more than twice
(4) Quality standard of Purchase Department:
Material purchased qualify rate ≥98%
Material arrive on time rate ≥98%
(5) Quality standard of Sales Department
Clients' complaints handling rate reach 100%
Clients' complaints get feedback within 3 days
(6) Quality standard of Warehouse Department
Stock quantity accuracy rate ≥98%
Stock material sound rate ≥99%
(7) Quality standard of Administration Department
Training plan finished on time rate ≥98%
Rate of people gaining qualification after training ≥98%